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Posted: Monday, June 12, 2017 9:32 AM

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POSITION PROFILE

This position is designed as an entry level technician position to service and repair a variety of company products. The Associate Technology Service Technician is capable of handling set-up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.

JOB DUTIES AND RESPONSIBILITIES


• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory and customer relationships.
• Demonstrates good technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Demonstrates technical expertise
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Manages territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.

Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Maintains a positive demeanor and is a contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please apply online at: https://www.recruitacommunity.com/srctcb/RTI.home?t=127364&r=5000194918610&rb=BACKPAGE

• Location: Asheville, Asheville, NC

• Post ID: 39621798 northcarolina
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